CRM Manager - Indian market
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CRM Manager India Ops
Deliver value and engaging content to our customers
Maximise ROI from campaigns to deliver value to the business
Own the direct communications strategy to our customers
Measure, evaluate and report on our success across the CRM team
Identify and implement continuous improvement opportunities
Achieve the customer KPIs and revenue targets
Champion the customer-centric objectives and keep the customer at the heart of everything we do
Evaluate effectiveness of all CRM marketing activities, complete post-campaign analysis and share learnings
Identify and implement continuous improvement opportunities for maximising customer value
Build and execute CRM campaigns through all channels, with a particular focus on SMS, push messaging, Facebook, and WhatsApp
Coordinate and develop clear internal and external briefs for CRM campaigns
Develop and own customer promotional strategies
Track financial effectiveness of campaigns through regular reporting
Deliver campaigns on-time and to budget, including through automation
Requirements
2+ years experience in online marketing for India
An analytical yet creative thinker who thrives on planning, organising and executing marketing campaigns
Exceptional written and verbal communication skills in Hindi and English
In depth knowledge of the Indian market and player behavior.
Flawless attention to detail
Communications and organisational skills to facilitate the management of all CRM campaigns
o Maintaining quality control
o Meeting deadlines
o Ensuring all opportunities are utilised
Proactive approach to maximising marketing opportunities across all channels
A self-motivated individual who possess
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FAQs
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Often you will get interviews in your first week on receipt of your CV. Securing the job will be down to your suitability and interview performance.
Our team are based primarily in Malta and the UK, with extensive networks across gaming and fintech, with some of the industries biggest brands as clients.
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