B2B Customer Support





Based on experience

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First Listed:
June 8, 2023

B2B Customer Support

Location: Malta

Salary: 23,000€ - 25,000€


- Provide quality support for one of the fastest growing technology companies in Europe 

- Answer questions through chat, email and phone with customers and external stakeholders about the company, their products and services and payments in general. 

- Identify where improvements can be made and suggest how they can be implemented.

- Communicate with internal departments to provide an efficient workflow amongst the operational teams 

- Handle ad-hoc tasks as directed by the line manager 

- Assist the team with Onboarding of clients and basic Payment related queries


- +1 year experience within either a Fintech or Payments institution, within a Customer Support function (Live chat and emails)

- Excellent written and verbal English. Also, would be an advantage but not compulsory to have an additional language 

- Good written and oral communication skills both internally and across customer base. 

- Experience working with CRMs and payment platforms 

- Knowledge of JIRA, not compulsory but will be considered an asset. 

- Knowledge of Zendesk or similar tools such as Freshdesk, not compulsory but will be considered an asset. 

- Preference will be given to candidates with experience in start-up environments

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