Fraud and Payments Analyst






Based on experience

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First Listed:
June 16, 2024
Larnaca, Cyprus

Fraud & Payments Agent

Location: Larnaca, Cyprus

Salary: 28,000€ - 30,000€


- Payments investigations

- Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue

- Suggest improvements to tools and procedures

- Professional handling of all related customer and support queries

- Process incoming and outgoing customer payments, in a timely and error-free manner

- Follow up and payment-related issues or customer queries proactively

- Liaising with third parties such as payment service providers

- Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks

- Minimise fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.

- Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained.

- Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity.

- Where available, utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes.

- Analyse all reported Fraud cases, to identify any new and emerging fraud trends.

- Maintain and review online customers accounts and activity.

- Maintain a close working relationship with other Teams (Marketing, Customer Services and Affiliates, etc)


- Graduation of high school or post-secondary school

- Work Experience preferably one year

- Strong communication skills;

- Good organizational skills;

- Meticulous with a high level of attention to detail

- Ability to meet deadlines

- Ability to work well with others and be a team-player

- Understanding and implementing KYC and anti-fraud policies; knowledge of Internet related software & Microsoft Office applications

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