German Speaking Customer Service Agent

German Speaking  Customer Service Agent

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Key Responsibilities  

• Helping internal and external customers,
• Contacting other departments when there is an issue to be solved,
• Keeping customer request queues as low as possible,
• Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
• Handling customer request queues assigned accordingly to workload,
• Having a high knowledge of products offered by the company,
• Attending team meetings and activities,
• Taking over in the absence of the team leader.

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Requirements 

• Level of education - Graduation of high school or post-secondary school 
• Work Experience - Preferably at least one year 
• Skills - Strong communication skills; knowledge of Internet related software

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