Payments & Operations Manager

Payments & Operations Manager

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Location: Malta

Salary range: 45,000€ - 50,000€

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Your responsibilities will include:

- Point of Contact with Bank Partners:

Serve as the primary liaison with our bank partners, ensuring effective communication and collaboration.

- New Payment Integrations and Processes:

Take the lead in identifying, implementing, and managing new payment integrations and processes to enhance efficiency and scalability.

- Operations Department Management:

Lead and manage the operations department, providing guidance and support to team members to ensure smooth operations.

- Collaboration with Finance Department:

Work closely with the finance department to align operational processes with financial goals and objectives.

- Onboarding and Training:

Facilitate the onboarding and training of new hires, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.

- Training and Development:

Develop and implement ongoing training and development programs for existing employees to enhance their skills and performance.

- Adherence to KPIs and SLAs:

Establish and manage key performance indicators (KPIs) for each sub-department, ensuring adherence to service level agreements (SLAs).

- Support Platform Administration:

Manage and administer our support platforms and tools, ensuring they are optimized for efficient operations.

- Security Protocol Adherence:

Ensure team members adhere to security protocols and best practices to safeguard sensitive information and mitigate risks.

- Technical Issue Management:

Identify, address, and escalate technical issues as needed to minimize disruptions to operations.

- Collaboration with Project Manager and Tech Department:

Collaborate with the project manager and tech department to align operational processes with upcoming products and processes.

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Requirements:

- Minimum of 2 years of experience in a payment function role, particularly in EMIs, financial institutions, or fintech companies.

- ACAMS or equivalent AML certification

- Experience in working within a multi-brand environment supporting different brands within the fintech sector.

- At least 3 years of experience leading people within different departments in an operations setting, preferably in a payments company.

- Proficiency in using JIRA, Zendesk, and CRMs for managing operations and support functions.

- Knowledge of various gambling licenses

- Knowledge of the MFSA license rules and regulations pertaining to payment services.

- Experience in creating custom reporting and KPIs for employees to drive performance and efficiency.

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