VIP Account Manager
Welcome to our VIP Manager Roles in Gambling Businesses section. As experienced specialists in gambling recruitment, we assist qualified professionals in connecting with enriching VIP Manager job opportunities in the gambling industry.
VIP Manager
Key Responsibilities:
- Develop and manage long-term relationships with VIP clients with a portfolio up to 200 players
- Increase player activity in term of deposit amount on a quarterly basis
- Ensure seamless, personalized service and memorable experiences
- Proactively identify opportunities to enhance loyalty and satisfaction
- Ensuring that promotions are consistent, timely, attractive, cost-effective, and relevant and aligned with other areas of the business.
- Finding the cause as well as the appropriate course of action in order to reactivate churned accounts
- Collaborate with internal Payments and CRM to ensure top-tier service delivery
Qualifications:
- Proven experience in VIP/client relationship management for at least 1 year
- Discretion, diplomacy, and a customer-first empathetic mindset
- Ability to work under pressure with a high level of professionalism
- English and French language fluent
Apply for role
Submit an application to us with your CV and we will be in touch as soon as possible. Please provide us with an introductory message about you.
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FAQs
Clear and concise answers to your most pressing questions
Often you will get interviews in your first week on receipt of your CV. Securing the job will be down to your suitability and interview performance.
Our team are based primarily in Malta and the UK, with extensive networks across gaming and fintech, with some of the industries biggest brands as clients.
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