Danish speaking Customer Support Agent





Based on experience

Welcome to our Customer Service Roles in Gambling Businesses section. As leading specialists in gambling recruitment, we're dedicated to matching passionate professionals with customer service job opportunities in the thrilling world of gambling.

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First Listed:
January 18, 2024

Danish-speaking Customer Service Agent

Location: Malta

We want you to:

- Be a fluent or native Danish speaker with a C1 level of English, both spoken and written

- Be flexible and willing to work on a shift basis

- Have experience working with customers, listening to their needs, and providing the best solutions

- Be an excellent listener, have an empathic approach, and take pride in giving excellent service to our players

- You have exceptional organization skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner).

- You are detail-oriented with the ability to handle stressful situations while maintaining a positive attitude

- Be an individual who is open to constructive feedback

- Be a team player that can also work independently

- As a Customer Service Agent, you will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience.

You will:

- Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations

- Identify and support players in any difficulties they might encounter

- Provide explanations to customers about products/site/policies/ promotions, etc.

- Update customer account/details with necessary information when needed

- Understand, guide, and support players in Responsible Gambling

- Collaborate with our Fraud and payments team in customer queries

- Understand AML and report any suspicious activity

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