Finnish Speaking Online Chat Moderator

Finnish Speaking Online Chat Moderator

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A taste of what you will be doing

• Taking full ownership of the Live Stream chat for the new brand
• Be able to direct end-users to customer support when faced with a support query.
• Quick decision-making when inappropriate behaviour is spotted, such as spamming, trolling, harassment, addiction, and any other threatening situations observed.
• This position is ideal for anyone who is starting their career in customer support and wants to step into the iGaming industry.

What we are looking for

• Excellent written Finnish and English language skills
• Basic knowledge of how to use chats.
• Sound judgment.
• Ability to keep calm and remain level-headed in tense situations.
• Have basic understanding on Responsible Gaming.
• Willing to work shifts, including night shifts.
• Basic knowledge of online casino games being played would be considered an asset.