Japanese Speaking Customer Support Agent






Based on experience

Welcome to our Customer Service Roles in Gambling Businesses section. As leading specialists in gambling recruitment, we're dedicated to matching passionate professionals with customer service job opportunities in the thrilling world of gambling.

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First Listed:
April 19, 2024

Japanese Speaking Customer Support Agent

What you will be working on

• Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site.

• Maintaining customer focus and responding to customer queries in accordance to company guidelines.

• Supporting and guiding customers with all requests, escalating and following up where necessary.

• Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations.

• Keep up to date with new information/policies.

• Collaborate with our Fraud and Payments team in order to resolve customer queries

• Collaborate with our CRM team.

• Supporting and guiding customers with all requests and escalating and following up where necessary.

Experience & skills

• Excellent written and spoken skills in Japanese. Native Japanese speaker is mandatory.

• Intermediate to fluent level of written and spoken English.

• You have a positive and a can-do attitude with a flexible approach.

• You enjoy learning and sharing your knowledge with others.

• You have a genuine interest in iGaming and eager to learn more.

• You take pride in giving support to people with empathy and show engagement in delivering an excellent service.

• An excellent listener.

• A team player that can work independently.

• Previous experience in customer service or similar position.

• Good communication.

• Flexible approach to work and ability to work shift including weekends and public holidays.

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